Partner Support

How to get help, file support tickets, and find self-serve resources as a Samsara technology partner.

Partner Account Managers

Samsara’s Technology Partner Program does not have dedicated Partner Account Managers (exceptions apply). Please leverage the Partner Support Process or the Self-Serve Resources described below.

Partner Support Process

Samsara has a dedicated API support team. Please remember to include your developer portal URL in the support ticket. If you have suggestions on how to improve our API and tools, please give us feedback. If you are seeing unexpected behavior, please log into your developer portal, navigate to the ”?” icon on the bottom left, click it to file a support ticket. (You can also email [e-mail] directly but this is slower than using the dashboard.) Be sure to include a detailed summary of observed vs. expected behavior, including:

• your organization name
• mutual customer name and Samsara org ID
• issue details (observed behavior, business impact)
• technical details (API endpoint used, error messages, etc.)

If you reach out to our Support, know that we cannot share any customer data directly with you. Always include the mutual customer contact when discussing a customer issue.

Self-Serve Resources

Samsara provides API Use Case guides and Webhook guides on the Public Developer Site. For more information on best practices, refer to Samsara’s REST API Overview and Samsara’s Knowledge Base. If you have specific questions not covered in our documentation, we encourage you to join our Community discussion board, where you can connect with other developers and our team for additional support.